Customer Reviews
Your St. Louis neighbors who have called on Stratum Structural Systems have plenty to say about their great experience with us. No other company can match our combination of personal service, professionalism and quality materials. Read for yourself what your neighbors are saying about Stratum Structural Systems.
I love my window and looking around for someone to install an egress window in an older house was intense. I am glad I found them. From Tim the sales person to the installers I knew exactly what would happen. Nice to have that open communication.
Steve was very personable knowledgeable efficient and left the job site nice and clean
2. He determined the work needed on the spot and give me a timely follow-up estimate. I agreed.
3. The work started when he said it would and lasted as long as he said it would.
4. The work was done just as he said it would.
5. Stratum charged the amount he quoted and collected that amount.
6. Job was done and we are very happy.
In today’s new world it can be very hard to get contractors to even show up. With Stratum it was a different story. Below is what I personally experienced with Stratum.
I first noticed my basement walk-out doors were getting harder and harder to open and close. Next thing my windows in the bedroom above were difficult to open and close and I could not even get them to lock. While this was annoying to me it’s when I was sitting on my sun porch and noticed the outside brick literally falling away from the wall that I was horrified. I called Matt Ford from Stratum. Matt came to meet with me a couple days later. He knew I was extremely concerned about what was happening to my home. Matt acknowledged that I had a serious problem with my foundation settling but was quick to calm me down as he explained this is all fixable and not to worry. Matt clearly explained what was happening to my house and how he proposed to fix it. His explanation was technical in nature and conclusive but he broke it all down and physically showed me the details to make it easy to understand and to make the decision I was faced with. Then we talked about the cost. My house needed 15 piers. It was a big job and was a lot of money but it needed to be done and I knew it. Matt introduced me to a third party lender that offers 12 months free interest same as cash which certainly made it easier to pay for the work.
We scheduled the work. Matt came two weeks ahead to give us a heads up on what we needed to do to prepare for the work to begin. The work started on the very day he said it would. I know that doesn't happen with a lot of other companies.
The crew foreman was Noah. His crew members were Sasha and Jessie. Noah communicated with us every day with exactly what they were doing on that day and what we should expect. They showed up early and worked hard every hour of the day. The big equipment couldn't get into my back yard so they had to dig by hand. My piers were 14 feet deep. It was amazing to how much earth those guys could dig in a day. It looked like back breaking work but I never heard any of them complain, curse, or yell at each other. What a team!
When the 15 piers were dug and in place along came Steve and Luke, the supervisors that master minded the lift.
Steve and Luke carefully went over every problem spot in the house and then determined just how much to lift on each pier. With a man at each hole to drive the piers for the section of house they were working on, Steve would call out the precise instructions. All together in unison the guys would adjust their pier and the house would lift. It was amazing!
Now my windows and doors open and close and they all lock easily. Perhaps best of all they were able rotate the brick wall back in place!!! It all looks as good as new.
I know this is a long review but if you are considering this kind of structural work I hope that you find it useful to hear what actually happens on the job with Stratum.
Last week, after a serious overnight rain, we noticed a corner of the basement past the end of the drain field that was damp. We called Stratum to have it evaluated, sending photos of the area. Two days later, a crew came and spent five hours extending the drain field another six feet and digging a new connection to our sump pump pit. They covered this area in new concrete. They also filled a new wall crack that had appeared in the same area--the crack was not there when they did the work two years ago. And they found a crack in the sump pump discharge pipe we had not seen and fixed that.
We were not charged for all this work--Stratum told us it was part of their warranty for the previous project. We are stunned that all this work was at their expense, not ours. This indicates the integrity this company possesses--they stand behind their work, in this case years after the original project. Their workmen were efficient, explained all their actions, and were extremely neat--except for the new concrete, we can't tell they were ever there.
Though I hope we will not need them again, I am confident that if we do, they will stand 100% behind their work, respond quickly, and make sure our basement is structurally sound and dry.
