Customer Reviews

My basement has leaked for 20 years. They call it Hydrostatic Pressure. I finally decided to fix it, as it was getting worse. I started searching tile drain companies, leaky basements, etc. I found Stratum from reading the reviews, as you are doing.

Stratum was one of three companies I considered. They may not have been the cheapest, but their offer of financing was a significant factor in my decision-making process.

My first interaction was with Tim. He was professional and explained everything well, so I understood the system, the backup battery, the process, and the timeframe. They made it sound really easy. My assignment was to remove everything from the basement walls a good 6’. After two months of prepping, Noah and the crew arrived, and over the next two days, the job was complete. I work from home… that Jackhammer is loud!! Had to have a meeting in my car. Something I didn’t consider. LOL. Back to my review.

Upon completion, my black asphalt driveway, green painted basement floor, and stairs were covered with a dusty haze. I mopped, mopped, and mopped. Slowly, it was improving, but I’d still be mopping today if Brett, the owner, hadn’t answered the phone Saturday morning. I was hoping an owner would answer. Brett told me to stop mopping. He’d send a couple of guys out to power wash everything. That drastically improved the appearance. Unfortunately, when the crew was leaving, their trailer hit my mailbox and knocked it completely over!! All this to be said… sometimes a job goes well, but odd things like this come up, and you need customer service. They were very responsive and paid for a new mailbox and installation. Brett (owner) personally delivered the check to my house and apologized for the mishap. I’d definitely recommend calling Stratum for your basement waterproofing needs.

Tina

My basement has leaked for 20 years. They call it Hydrostatic Pressure. I finally decided to fix it, as it was getting worse. I started searching tile drain companies, leaky basements, etc. I found Stratum from reading the reviews, as you are doing.

Stratum was one of three companies I considered. They may not have been the cheapest, but their offer of financing was a significant factor in my decision-making process.

My first interaction was with Tim. He was professional and explained everything well, so I understood the system, the backup battery, the process, and the timeframe. They made it sound really easy. My assignment was to remove everything from the basement walls a good 6’. After two months of prepping, Noah and the crew arrived, and over the next two days, the job was complete. I work from home… that Jackhammer is loud!! Had to have a meeting in my car. Something I didn’t consider. LOL. Back to my review.

Upon completion, my black asphalt driveway, green painted basement floor, and stairs were covered with a dusty haze. I mopped, mopped, and mopped. Slowly, it was improving, but I’d still be mopping today if Brent, the owner, hadn’t answered the phone Saturday morning. I was hoping an owner would answer. Brent told me to stop mopping. He’d send a couple of guys out to power wash everything. That drastically improved the appearance. Unfortunately, when the crew was leaving, their trailer hit my mailbox and knocked it completely over!! All this to be said… sometimes a job goes well, but odd things like this come up, and you need customer service. They were very responsive and paid for a new mailbox and installation. Brent (owner) personally delivered the check to my house and apologized for the mishap. I’d definitely recommend calling Stratum for your basement waterproofing needs.

Tina